Helpful answers about shopping with Back to Basics.
What is Back to Basics?
We're a UK-based online shop focused on practical household essentials for everyday preparedness, including portable lighting, radios and first-aid supplies.
How do I place an order?
Browse our essentials collection, choose a product and any available options, add it to your basket and follow the secure checkout. You'll receive an order confirmation at the email address you provide.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may include major debit and credit cards through Shopify Payments.
Where do you deliver?
Our initial delivery destination is the United Kingdom. Available options and costs are shown at checkout. For further details, see our Delivery Information page.
Who sends my order?
We work with third-party suppliers and fulfilment partners. Some products may be dispatched from overseas or arrive separately.
How long will delivery take?
Delivery depends on the item and shipping service. Please review any estimate provided during checkout, or contact us for a product-specific estimate before ordering.
What if I need to return an item?
Please read our Returns & Refunds information or contact us. Your statutory consumer rights are not affected.
How can I contact you?
Use our contact page or email backtobasicsessentials1@gmail.com.